Support, Level 1 Tech – Job Profile

JOB PROFILE: SUPPORT
JOB TITLE: Level 1 Technician

 


TECH TONICS, A Warrington, PA based Provider of Full Service, Managed Technology Support.

 

RESPONSIBILITIES

  • Support Tech Tonic’s Managed Service and Break Fix clients desktop and network needs.

  • Develop documentation on the various IT support processes used internally

  • Respond to Managed Services clients support requests in under 5 minutes

  • Manage customers service request and remediation, start to finish

  • Consistently meet and exceed support goals

  • Some website design and development

  • Provide input to management based on customer support needs

POSITION REQUIREMENTS

  • An Associate’s Degree

  • A minimum of 2 years IT Support or 10 years website design and development

  • Proven professional customer relation skills

  • Excellent written, verbal, and listening skills

  • Business-to-Business customer relations experience

  • Strong qualification and closing skills

  • Ability to create detailed but concise documentation, with screenshots, quickly and accurately

  • Strong Relationship skills

  • Proficient in MS Office Products, HTML, CSS, Current web CMS systems.

  • The ability and desire to work in a company culture that rewards sound judgment, innovation, courage, honesty, selflessness, and passion

  • Highly motivated with focused ambition and drive

  • The ability to develop prospect and client relationships at the decision making level including when there are multiple decision makers

  • The ability to qualify or disqualify opportunities early in the sales cycle

  • The ability to reach closure and clear futures at each stage of the IT support cycle

  • Solution oriented

  • A Self-Starter but capable of working in a team environment

  • Live within a 30 mile radius of TT Headquarters

  • Possess a valid driver’s license and vehicle.


DESIRABLE SKILLS AND EXPERIENCE

  • Expertise in Connectwise Automate (formerly Labtech) or similar RMM solution

  • Experience working with business owners and internal directors of IT

  • Experience in working within and maximizing the impact of a quality IT Support process

  • Experience in being part of a small and/or medium size and growing organization.

  • Ability / Experience with researching and successfully troubleshooting home computer\network issues(have fixed at least some of your own issues you’ve faced in the past)

  • A College Degree

 

LOCATION

Tech Tonics office is located in the Warrington, PA.  Clients are typically located in the Greater Philadelphia region.

 

COMPENSATION

An extremely competitive compensation package comprised of salary and bonus opportunities will be provided to the successful candidate.

 

ABOUT OUR COMPANY

Founded in 2005 and headquartered in Bucks County, PA, Tech Tonics primary goal is to eliminate the burden of IT related problems for our clients. We tailor IT Services for our clients to meet their specific needs, allowing them to focus on their business and not their IT systems and issues. We provide a detailed analysis of our clients network and IT environment and consistently communicate with them to ensure that they are comfortable with their IT systems and technology support. “Let us handle your IT so it can work for you”

 

Our company operates under 7 core principles.
These principles are considered to be a guide in the decision-making process:

 

Knowledge
Dedicate ourselves to understanding the customer and their needs.

Spirit
Take actions that are in the best interest of what the company is trying to accomplish.

Challenge
Question any process in search of a better way to meet company objectives.

Responsibility
Take ownership of the company and pride in the fact that our company is what we make of it

Integrity
Possess an unwavering adherence to honesty and openness.

Ethics
Perform work in a manner that is dignified and moral.

Fun
Make the work experience as enjoyable as possible

 

Link to Full Job Profile and application form:
http://www.gettechtonics.com/index.php/employment/