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To: You@YourBusiness.com
From: Support@getTechTonics.com
Subject: Work Performed Summary
Dear Valued Customer,
I am very glad that were able to
identify your network problems and solve them in a quick and easy manner.
We made quite a few improvements to your internal system that I will outline
for you below. As always, if you have any questions
or concerns, please feel free to contact me.
Below is a summary of the work performed:
1) Install Virus Scan software
– performed by Johnny TechTonics
a.
Virus Scan software was installed and licensed on all machines.
2) Clean any infected machines of spy ware and
viruses – performed by Johnny TechTonics
a. All machines were inspected for viruses and spy ware.
b. Front-room desktop machine was cleaned of multiple viruses. All other machines were safe.
3) Investigate network latency –
performed by Johnny TechTonics
a.
Applied appropriate DNS, DHCP settings to Active Directory Server and
router.
In plain English: You server
was configured incorrectly and we modified the appropriate settings.
b.
By solving this problem, the printer problem with the computer in the Staff
office was solved, along with any problems that were present while attempting
to log in.
c.
Improved performance should be easily noticeable.
4) Perform back-up of Crucial Servers and Systems ...
Do you currently get this level of detailed service?
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